SELECT YOUR LOCATION

Evolving with Our Injection Molding Customers through Superior Support

  • Injection Molding

ELK GROVE VILLAGE, IL, December 29, 2020 – Making an investment in an injection molding machine is as much about the people behind it as the machine itself.

Having a true partner that works to find ways to minimize downtime, improve efficiency, and keep you evolving to meet your own growing customer demands gives you a true competitive advantage. Shibaura Machine’s injection molding service team is committed to offering several support services designed specifically with these goals in mind. 

Greater efficiency and profitability for your injection molding operations

Having a partner with a customer-centered, results-focused service team can lift your worries and further improve machine reliability. Shibaura Machine’s service department is comprised of service technicians averaging 18 years of experience. They work to continue to build value after the machine sale by helping you improve machine operations, optimizing precision and machine performance, and extend the service life of your machine. 

Working with our service technicians you can count on:

  • Installation and on-site operator training to ensure your injection molding machine is as productive as possible from day one and your employees are properly trained. 
  • Technical support experts available via phone 24/7 for urgent questions and troubleshooting.
  • Field services readily available to maintain your injection molding machine investment with repairs or service at your location.
  • After-sale continued education to ensure efficient operation and maintenance, both virtual or on-site.
  • Retrofits solutions to ensure machines are operating at peak efficiency and productivity, or/and with expanded functionality to support new business opportunities and prolong machine life.

A partner where you need one

Being able to react swiftly to customer requirements means being readily available. With over 35 injection molding service employees in North America and locations strategically throughout the US, Canada, and Mexico we are able to offer the continued on-site training and services our clients need. Our toll-free phone number is also an option for those looking for after-hours 24/7 support.

 

We realize a quality, high-performance machine that you can count on for years to come is important. Our technology and service expertise guarantees that you feel confident with your injection molding machine purchase with Shibaura Machine.

Need service on your Shibaura injection molding machine? Click below to initiate a service request.

Related Articles View All Articles

Put Our Injection Molding Expertise to Work for You

ELK GROVE VILLAGE, IL, December 23, 2020 – Navigating a challenging year meant adapting new ways to serve customers for many industries. For manufacturers, it meant figuring out ways to increase plant efficiencies and optimize their current processes. Havi...

Read more

Benefits of Financing Capital Equipment

ELK GROVE VILLAGE, IL, December 16, 2020 – Having the right equipment gives your business a significant advantage. Without proper financing, obtaining that equipment can significantly impact your company’s cash flow.That is why Shibaura Machine has assembl...

Read more

This is Exactly What You Can Expect from Your Injection Molding Machine Warranty

ELK GROVE VILLAGE, IL, December 8, 2020 – Owning injection molding machinery is a significant investment. The warranty offered alleviates part of the stress by protecting your investment. For this reason, a lot of companies offer warranties on their inject...

Read more

Shibaura Machine Supports Customers with Four North American Technical Centers

ELK GROVE VILLAGE, IL, September 24, 2020 – Shibaura Machine Company, America has four fully staffed technical centers to support our injection molding customers in North America.  These tech centers, located in Elk Grove Village, IL, Charlotte, NC, Ontari...

Read more

Maximize Productivity with Shibaura Machine’s Cycle Analysis Tool

ELK GROVE VILLAGE, IL, September 8, 2020 – Minimizing machine cycle time is one of the keys to maximizing productivity.  Shibaura Machine’s V70 controller features an analysis tool that helps molders optimize cycle time.This analysis tool breaks down the c...

Read more

User-Friendly V70 Controller Features On-Board PDF Machine Manual

ELK GROVE VILLAGE, IL, August 26, 2020 – Finding key information in a machine user manual for production equipment can sometimes be a challenge.  Sometimes it’s a challenge just to find the manual.  Often times they are locked in a maintenance office far f...

Read more

Want to know more about our machines?

800X600 Ec85sxiiiv70 Social Media

Injection Molding Machines

Learn more
840X600 Dc350r Social Media

Die Casting Machines

Learn more
840X600 Horizontal Machining Center

Machine Tools

Learn more
840X600 Thp550

System Robotics

Learn more